AiSensy vs Haptik:

WhatsApp Marketing & Conversational AI Platforms
Explore the differences between AiSensy’s bulk messaging for marketing and Haptik’s AI-powered chatbots for support, engagement, and sales.

So what are these?

AiSensy

What is AiSensy

AiSensy is a WhatsApp Business API platform for SMBs and D2C brands, focusing on bulk broadcasts, automated notifications, chatbots, and marketing analytics.
Haptik

What is Haptik

Haptik is an AI-first conversational platform offering WhatsApp and multi-channel chatbots, customer support automation, and AI-driven lead generation.
Comparing the SDKs

AiSensy vs Flowcart vs Haptik

Features
Platform & Pricing
Pricing tier
$11–36 /month
$71 /month
Custom (contact sales)
Setup & onboarding
✅ Free onboarding; live chat support
✅ Free setup + dedicated team
✅ Onboarding services; templates & support
Trial / demo / sandbox
14 days trial; limited demo features
✅ Demo & pilot with full feature access
Demo available; trial limited in functionality
Messaging & Channels
Channel breadth & focus
WhatsApp Business API only
✅ WhatsApp-first commerce, simple and optimized
Multi-channel, but complex setup for SMBs
Chatbot & AI / Automation
✅ Basic chatbot flows; limited AI intelligence
✅ AI-assisted flows; behavior & lifecycle segmentation; commerce optimized
✅ Advanced NLU, but complex; generative AI limited in commerce workflows
Commerce Features
In-chat / one-click checkout
❌ Not supported
✅ Native one-click checkout
❌ Only partial support via integrations; multi-step
Payments & COD / Gateway integrations
✅ Limited to Razorpay or integrations
✅ Native payments & COD tools, no extra integration needed
✅ Requires partner setup; multi-gateway adds complexity
Abandoned cart recovery & retention tools
✅ Standard automation
✅ Up to 80% recovery with AI follow-ups
✅ Supported but setup complex; no AI optimization
Dynamic pricing / negotiation
❌ Not available
✅ AI negotiation & smart pricing
❌ Not available
Commerce-specific automation
❌ No commerce-focused flows
✅ Built-in commerce flows (discounts, order updates, product suggestions)
❌ Limited commerce use cases
Integrations & Technical
E-commerce / platform connectors
✅ Shopify, WooCommerce; no Magento or ERP
✅ Shopify, WooCommerce, Magento + all major ERPs
✅ Shopify, Magento; setup complex
CRM & third-party apps
✅ Limited integrations; requires API knowledge
✅ Native CRM + 20+ apps; ready-to-use
✅ Wide set, but complex to configure
API & webhook support
✅ Basic API
✅ Complete API suite, plug-and-play
✅ Available but limited for SMBs
Analytics & Insights
Campaign & conversation analytics
✅ Basic metrics only
✅ Real-time commerce & AI-driven insights
✅ Advanced analytics, but not commerce-ready
Revenue & ROI tracking
❌ Not available
✅ Full Sales & ROI dashboards
❌ Only partial; not real-time
Custom dashboards & data export
❌ Limited
✅ Ready-to-use dashboards & exports
✅ Available but requires setup
Support & Compliance
SLAs & enterprise support
Standard support; priority only for higher plans
✅ Dedicated success manager for all plans
✅ Available for enterprise; SMB support slower
Documentation & training
✅ Online docs, tutorials
✅ Guided training & resources
✅ Available, but more technical
Security & compliance
✅ GDPR, data encryption
✅ GDPR, ISO 27001
✅ GDPR & other security standards
Scalability & uptime
Medium to High
High (AI-optimized, commerce-ready)
High, but complex setup for SMBs
White-label & branding / customization
❌ Not available
✅ White-label & custom flows for all plans
✅ Enterprise only
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Comparing the SDKs

AiSensy vs Haptik: Detailed Comparison

WhatsApp Marketing Automation

High-volume broadcast marketing with fast delivery (~10,000 messages in 18 minutes), smart segmentation, and Click-to-WhatsApp ad integration.
AI-powered conversational flows with automation for customer support, lead generation, and guided selling; not optimized for high-volume broadcast.
Strengths
Ultra-fast broadcasts, easy-to-use dashboard, detailed campaign analytics for SMB marketing teams.
Strengths
Intelligent conversation management with AI chatbots, NLP understanding, and personalized customer interactions.
Best Use Case
D2C brands and SMBs running promotional campaigns and reminders.
Best Use Case
Enterprises and SMBs focused on automated support, lead capture, and AI-driven customer engagement.

CRM / Data / Integrations

Basic CRM integrations via Zapier (HubSpot, Salesforce, Razorpay) for contact sync and automated notifications.
Deep integration with CRMs, helpdesk tools, and marketing automation platforms for unified data management.
Strengths
Quick setup, simple workflow integration; suitable for marketing-focused campaigns.
Strengths
Enterprise-grade integration, AI workflows, and real-time data sync across systems for lead and support management.
Best Use Case
SMBs needing lightweight CRM automation for WhatsApp marketing.
Best Use Case
Businesses requiring sophisticated CRM-driven workflows for support, sales, and marketing.

Analytics & Reporting

Real-time campaign metrics: delivery, read rates, click-through rates, engagement tracking.
AI-driven conversation analytics, customer sentiment tracking, agent performance, and engagement metrics across channels.
Strengths
Easy-to-read dashboards, marketing KPI-focused analytics.
Strengths
Actionable insights using AI for improving customer engagement, lead scoring, and service efficiency.
Best Use Case
Marketing teams monitoring broadcast campaigns and engagement.
Best Use Case
Enterprises tracking operational efficiency, AI-assisted lead generation, and customer support performance.

Customer Engagement / Support

Broadcast-led engagement with automated follow-ups, quick replies, and Click-to-WhatsApp notifications.
Conversational AI chatbots, multi-agent support, NLP-based query resolution, and fallback options for seamless customer engagement.
Strengths
Simple automation, fast deployment, consistent engagement via bulk messaging.
Strengths
AI-powered responses, guided workflows, escalation management, and human handoff for complex queries.
Best Use Case
SMBs or D2C brands focusing on automated marketing engagement.
Best Use Case
Enterprises needing AI-first customer support, lead capture, and intelligent conversation management.

Cart Recovery / Checkout & Conversions

Limited cart recovery with template-based reminders; mainly focused on notifications and broadcast messaging.
Automated conversational checkout, abandoned cart recovery, and AI-guided product recommendations integrated with e-commerce platforms.
Strengths
Quick setup, ideal for basic marketing reminders.
Strengths
AI-powered nudges, personalized product suggestions, and higher conversion potential with interactive chat flows.
Best Use Case
Businesses needing simple reminders for abandoned carts.
Best Use Case
Enterprises aiming for AI-driven cart recovery and personalized WhatsApp shopping experiences.

Scalability

Supports large broadcast volumes, multi-device access, and fast messaging delivery.
Enterprise-grade scalability with AI infrastructure, multi-channel messaging, and robust workflow automation.
Strengths
Handles high-volume messaging efficiently.
Strengths
Designed for large-scale AI-powered support, multi-agent teams, and multi-channel integration.
Best Use Case
SMBs and D2C brands scaling marketing outreach quickly.
Best Use Case
Enterprises scaling AI customer support and multi-channel conversational experiences.

Pricing & Accessibility

Subscription + pay-per-message; SMB-friendly and cost-effective.
Enterprise pricing, typically customized for AI features, multi-channel messaging, and usage scale.
Strengths
Lower entry barrier, easy ROI testing for campaigns.
Strengths
Comprehensive AI and automation features justify enterprise pricing.
Best Use Case
SMBs testing marketing campaigns or low-volume messaging.
Best Use Case
Enterprises needing AI-driven customer engagement and operational efficiency at scale.

Why Flowcart is the Better Alternative to AiSensy & Haptik

Gamification → More Customers, More Fun
  • Play-to-win deals spark engagement
  • Capture new shoppers easily
  • Keep customers coming back
Loyalty → Turn Buyers into Repeaters
  • Instant rewards on purchases
  • Automated repeat-buy offers
  • Build long-term trust & value
Payments in WhatsApp → Faster Checkout, More Sales
  • One-tap payments inside chat
  • Fewer drop-offs, more revenue
  • Multiple gateways, saved cards
AI Flows → Smarter Chats, Higher Conversions
  • Instant replies to questions
  • Personalized product recos
  • Automated cart recovery
Testimonial

Customers Love us

‘Retailers are already messaging our sales team on WhatsApp to place orders. We are the ones who need to accept change and adapt our businesses to meet them where they are, if we want to grow and retain our customer base. Tools like flow cart aren’t replacing our sales teams, they help them sell more!”
Jai Gandhi
CEO of Darling Group, East Africa
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With Flowcart's conversational commerce solution, we can now engage customers directly within their preferred messaging apps, answer their questions, and guide them through the purchase process. This has significantly improved our conversion rates, especially in the beauty and wellness industry, where personalised advice is key.
Sneha Mehta
CEO Uncover Skincare
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Now, we respond instantly, recover abandoned carts effortlessly, and send targeted promotions that keep customers coming back—all on WhatsApp. It’s truly a game-changer for our business!
Sneha Doshi
Founder, Fully Baked
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Partnering with Flowcart changed everything for us. We saw faster transactions, stronger engagement, and a real connection with our customers. In just a few months, our sales grew by 40%, and every lead that came through Sukhiba converted. It’s been a game-changer for our business.
Purity Waweru
CEO, Tanj Curtains
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"From the start, we wanted more than just a great brand—we wanted meaningful conversations with every customer. Flowcart made that possible. With real-time chats, in-chat ordering, and direct delivery flows, we’ve grown a community of over 1,500 customers in Nairobi in just 7 months. Today, 60% of our sales come from repeat buyers. That’s the power of building trust inside WhatsApp."
Varanasi Deepak
Founder, Food and Us
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Flowcart has transformed our business by helping us respond faster, boost sales, and connect with a younger generation of buyers, all while simplifying the shopping experience on WhatsApp.
Zul Juma
Founder, Housewife’s Paradise
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Don’t Just Compare. Upgrade.

While AiSensy and Interakt compete on features, Flowcart takes you further. Faster checkout, smarter automation, and higher conversions all inside WhatsApp.Try Flowcart today and turn chats into checkouts.

Frequently asked questions

Should I use AiSensy or Haptik for WhatsApp marketing?
Which platform is better for customer support?
Can Haptik recover abandoned carts like AiSensy?
Is AiSensy suitable for enterprise workflows?
Which platform is easier to set up?