10 Best WhatsApp Commerce Tools for Shopify to Boost Sales

Most Shopify stores still rely on traditional and inefficient sales flows.

• A shopper visits your store, places an order, and checks out as a guest. That single action cuts off your ability to re-engage them beyond their first purchase
• Even when you do collect customer details, communication usually falls back to email or SMS. The average open rate for emails is just around 21.5%, which means most of your campaigns never get seen

This is where WhatsApp commerce tools for Shopify come in. 

They let you shift communication, marketing, and sales to WhatsApp, a channel customers already check constantly. And this results in a higher engagement, more recovered carts, increased average order value, and better revenue. 

However, these results are only achievable with the right WhatsApp commerce tool for Shopify.

To help you make the best decision, we’ve reviewed and compiled the top 10 WhatsApp commerce tools based on their core features, automation, integrations, pricing, and public reviews.

What Is WhatsApp Commerce for Shopify?

WhatsApp commerce for Shopify means linking your Shopify store to WhatsApp and using the latter as a direct sales, marketing, support, and communication channel.

Technically, everything, such as generating leads, handling orders, recovering abandoned carts,  checkout and payment, and building customer-brand relationships, happens within WhatsApp.

For this to work, you need a WhatsApp commerce API platform like Flowcart.

What is not fully WhatsApp commerce: Using WhatsApp to handle support, communicate with customers, and send them to an external website or your Shopify webstore to complete a purchase.

Benefits of Using WhatsApp Commerce Tools

Shopify has over 1 million active stores in the US, with greater mindshare and larger merchants on average than other platforms like Magento and WooCommerce.

On the other hand, WhatsApp has a 98% open rate compared to traditional channels like email, which sits at 20%; 2.8x more conversions; and a 3x boost in repeat sales.

When you integrate these two platforms via the right WhatsApp commerce tools, you can easily achieve:

Faster customer responses

According to Hubspot’s 2024 State of Service, 82% of customers expect an immediate response and problem resolution. No back and forths. But that’s not easy to do manually.

WhatsApp commerce platforms like Flowcart flip the narrative by automating customer responses. This clears your waiting line and ensures no shopper stays in the queue for more than a minute.

Higher engagement

WhatsApp messages feel natural since they land where most shoppers already communicate with their family and friends. WhatsApp commerce tools further streamline this process by leveraging smart broadcast and AI segmentation to send the right content at the right time, without sounding robotic or overly formal.

Flowcart tops it with interactive polls, quizzes, exclusive orders, and gamified experiences. This keeps your customers engaged. Engaged customers are happy and loyal customers. And according to Gallup’s report, they represent a 23% premium in revenue share and profitability compared to average customers.

“With Smart Broadcasts, we turned WhatsApp into a revenue channel. Every message we send now has ROI built in. We send over 10,000 personalised messages a month and drive 3X more revenue than email,”

‍Sneha Mehta,
CEO & Co-Founder at Uncover.

Better cart recovery

Cart abandonment tops the chart of ecommerce big fails. A report from LittleData shows the average checkout completion rate is just 45%. The rest drop off midway and ditch their carts due to poor follow-ups, poor support, poor Shopify store UI/UX, and more.

The WhatsApp commerce platform solves this easily by automating smart cart recovery campaigns and sending context-aware nudges via WhatsApp. An example is Flowcart’s cart recovery feature, which enables urgency-based, offer-based, and time-based triggers and routes to a human agent when necessary.

Personalized shopping experience

Shopping feels personalized when every touchpoint is built to accommodate a customer’s preferences and needs. No campaign blasts, no generic messages, no unregulated beeps, no multiple touchpoints or blockers. 78% of customers expect their interactions with your brand to be this way.

WhatsApp business API platforms, like Flowcart, ensure personalization through features such as AI segmentation for hyper-personalized messaging, automated WhatsApp flows configured for each customer and their needs, and AI-generated carts.

“We stopped using generic replies. Now each visitor gets something that feels designed for them. The result? More leads, more replies, and more sales,”

‍Clinton Obura,
CEO & Founder at SamaKing.

Improved repeat purchases

The best WhatsApp commerce tools automate reengagement messages with new offers, exclusive discounts, AI-generated carts, polls, and quizzes. These touchpoints feel conversational rather than promotional, which increases response and reorder rates.

Bundles and Snuggles followed this approach by leveraging Flowcart’s gamified loyalty program to drive higher reorder rates. “Our loyalty program used to be hidden on a webpage. Now it lives where our customers live on WhatsApp. We’ve seen a major bump in reorders since launching it with Flowcart.”

Repeat purchases are also a healthy sign of customer retention and loyalty. 

How to Choose the Right WhatsApp Commerce Tool for Shopify

There are a dozen pointers on what the right WhatsApp commerce tool should look like, but this Reddit user summarized them perfectly.

Let’s group everything he said into seven criteria and explain below.

Shopify integration depth

This includes the ability to sync Shopify order details, customer data, and product information directly inside WhatsApp with a single click. Most importantly, these syncs must be in real time so that customers always see accurate product availability, pricing, and order status without delay.

Automation & workflows

Look for how tightly it heavy-lifts your customer’s entire buying journey from when they land on your WhatsApp till they check out in chat and post-purchase. Your tool of choice should have flexible triggers, conditional logic, and message sequencing that adapts to customer behavior without manual input.

Abandoned cart recovery

Cart recovery is non-negotiable. Consider an option that automatically detects abandoned carts and sends personalized reminders with product context. It must leverage data-driven timing and implement preset follow-up logic to convert drop-offs into completed orders.

Broadcast and campaign limits

This feature defines how many customers you can message and how often, to stay compliant with WhatsApp’s policies. Your go-to WhatsApp commerce tool must strictly adhere to message frequency limits.

WhatsApp Business API support

API-driven integration might be rocket science, especially if it’s your first time doing it. You need to choose a WhatsApp commerce solution that provides 24/7 support before, during, and after the integration.

Pricing transparency

Audit each tool on your list for price disclosure, potential hidden fees after the initial commitment, and other unexpected terms. Upfront knowledge about costs helps you forecast spending as you grow. If the pricing is missing, and you need to contact sales or teams first, that’s a possible red flag.

Analytics and revenue attribution

Beyond basic metrics like customer lifetime value and discount usage, your preferred tool should show how each chat translates into sales and repeat purchases. It should also be able to identify blockers at each touchpoint, determine whether a fix is needed, and assess their criticality. Lastly, prioritize a tool that shows you how your human sales, support, and marketing teams fare.

Best 10 WhatsApp Commerce Tools for Shopify in 2026

The ideal WhatsApp commerce tool is one that handles repetitive tasks, enables your team to focus on core business decisions, and scales your revenue with minimal manual input.

Below is a summary of the 10 best WhatsApp commerce tools for Shopify.

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1. Flowcart: Best For D2C, Shopify Store Owners, and SMEs

If what you need is a single-stack for all your WhatsApp marketing and sales operations, your best go-to is Flowcart.

Flowcart is a chat-first WhatsApp commerce platform powered by advanced AI flows to deliver a customer-centric buying experience and enhanced support. One flex point? Flowcart allows you to manage WhatsApp marketing and sales from two interfaces: its native dashboard and Shopify’s native space.

Within Shopify, you can activate prebuilt flows, including product search on WhatsApp, order updates, abandoned cart recovery, broadcasts, and AI bots. Each flow connects directly to Shopify events like order creation, cart abandonment, and product updates.

This ensures messages reflect real-time store data and allows your ecommerce teams to control automation, campaigns, and customer conversations while staying inside their existing Shopify workflow. Talk about a truly unified WhatsApp commerce platform.

Key Features

• A fully-built WhatsApp commerce engine that turns your chats into completed purchases using real-time Shopify data
• Lead capture from Click-to-WhatsApp ads, QR codes, website widgets, and pop-ups with AI qualification
• Sales automation that enables follow-up on inquiries, quotes, and inactive prospects automatically
• Product discovery inside chat using Shopify catalogs, collections, videos, and brochures
• In-chat checkout with over 30+ integrated payments to close sales without leaving WhatsApp
• AI-generated carts that build checkout-ready orders based on customer intent
• Abandoned cart recovery using automated, context-aware WhatsApp reminders
• Built-in-CRM showing your full WhatsApp sales funnel and rep performance
• Smart broadcasts powered by AI segmentation for targeted WhatsApp campaigns
• Loyalty programs with points, quick redemption within chat, and repeat purchase incentives
• Prebuilt and AI-powered WhatsApp flows with a smart AI-bot, allowing you to automate 100% of your WhatsApp conversations
• AI-assisted buying and negotiation agent

Pros

• Covers all stages of commerce from lead acquisition, conversion, and retention
• Helps you manage WhatsApp store operations across multiple physical locations, with support for up to seven stores
• Transparent and affordable pricing for the value gotten in return
• You can gamify your customers’ buying journey with spin the wheels, scratch cards, discounts, quizzes, and surveys
• Presence of product search and recommendation engines, so customers can find what they need in chat faster
• Easy to train your AI agents usingthe  catalog, FAQs, and brand voice
• User-friendly interface with a short learning curve
• 24/7 integration and usage support
• Real-time syncing with Shopify 
• Strong retention and repeat purchase orientation
• Reduces manual sales follow-up for teams
• Prebuilt messaging templates
• Integration with Odoo, Hubspot, ERPs, and Zoho CRM

Pricing

• 7 days free trial
• Starter plan: $19.99 per month for direct plugin installation. Checkout in Shopify. All basic flows. No human contact from the Flowcart team
• Pro plan: $69.99 per month. Allows unlimited WhatsApp conversations and contacts. Custom flows and in-chat checkout are enabled
• Custom plan: Contact team. Tailored to your team's needs and size

Why choose this tool for Shopify stores?

Shopify commerce requires a solution stack that handles marketing, sales, and support through a single dashboard. That’s where Flowcart excels. No tab switching, redundant tech stacks, or coding needed. 

Every feature is designed to provide the best experience for your customers.

Features like smart broadcast sync with CRM to align messaging with customer behaviour and relevance, cart abandonment recovery that recovers more than 30% of drop-offs, and loyalty programs that boost repeat purchases by over 3x.

Don’t just take our word for it.

“With Smart Broadcasts, we turned WhatsApp into a revenue channel. Every message we send now has ROI built in. We send over 10,000 personalised messages a month and drive 3X more revenue than email,”

Sneha Mehta,
CEO & Co-Founder at Uncover

So, if you want to scale your store’s sales and revenue and boost growth without adding more Shopify tech load, Flowcart is the best choice.

Schedule a Demo here to see Flowcart in action.

2. Superlemon: Best for support-heavy Shopify stores

Superlemon is more of a tailored WhatsApp plugin for Shopify. It primarily enables support operations, such as sending automated or manual cart recovery messages with links, confirming customer orders, and providing delivery updates. Superlemon also supports the Wix store.

Key Features

• WhatsApp chat button
• Template-based abandoned chat recovery
• Automated confirmation of order and delivery updates
• WhatsApp CRM integration for real-time data sync
• WhatsApp share feature for quick sharing with other contacts on WhatsApp
• Shared WhatsApp inbox
• Simple chat button and campaign analytics to monitor chats received and the most frequented products

Pros

• Provides beautiful button designs and fully customisable CTA text for WhatsApp buttons on your store site
• Preloads a message in the visitor’s WhatsApp to enable a quick conversation
• You can modify online and offline hours for chat buttons. Helps customers know when you’re up for a chat
• Supports up to 5 agent numbers and allows visitors to choose whom they prefer to chat with based on their needs
• Multiple media templates for quick WhatsApp campaigns

Cons

• No native in-chat checkout support. Your customers still need to check out outside WhatsApp
• Lacks real-time Shopify sync into WhatsApp catalogs
• Lacks AI-personalization for smart WhatsApp broadcasts
• No support for click-to-WhatsApp ads
• Insufficient WhatsApp entry points, like QR codes
• No AI-driven segmentation and hyperpersonalization features
• Lacks loyalty programs to drive post-purchase retention 

Pricing

• Free plan + usage-based charge
• Engage: $15 per month. Free GreenTick application to verify WhatsApp business account and an advanced segmentation tool
• Engage Plus: $40 per month. Premium features like advanced campaign analytics and campaign scheduler

Why choose this tool for Shopify stores?

If you’re a small business looking to turn WhatsApp into a support tool for your Shopify store, you can try out Superlemon. But if you need a full WhatsApp commerce engine covering both lead gen, conversion, in-chat checkout, and retention, Flowcart is your best bet.

3. Wappify: Best for Low-budget ecommerce stores

Wappify positions itself mainly as a WhatsApp marketing solution for Shopify owners. It allows your marketing team to create campaigns that nudge leads to make a purchase and to send automated, friendly card reminders for recovery.

Key Features

• Custom customer segmentation tool
• Automated abandoned cart recovery
• Clickable WhatsApp chat button for store insertion
• Prebuilt messaging templates for order confirmations and shipping updates
• WhatsApp share button
• Bulk messaging

Pros

• Short learning curve and easy integration
• Customizable store buttons for WhatsApp
• Advanced analytics
• Highly cost-effective
• Official verification by Meta

Cons

• Lacks comprehensive WhatsApp commerce automations like trigger and logic-based messaging
• Poor customer support, according to reviews on the Shopify app store
• Lacks in-chat checkout, click-to-whatsapp ad feature, smart broadcasts, and AI-powered segmentation
• It turns WhatsApp into a support channel rather than a full marketing and sales platform
• No proper upsell or cross-sell feature is enabled. Lacks automated loyalty-based programs as well

Pricing

• Starter plan: $4.99 per month
• Standard plan: $9.99 per month
• Plus plan: $19.99 per month

Why choose this tool for Shopify stores?

If you’re extremely short on budget and you need a platform to manage your basic marketing and sales via WhatsApp till you scale up to a full-stack solution, Wappify is a great option.

4. The Convert Way: Best for high-volume ecommerce teams

The Convert Way is an omnichannel marketing platform rather than a full WhatsApp commerce stack. It provides tools for recovering abandoned carts through WhatsApp chat, RCS, and SMS, while letting you sync Shopify stores directly into your customers’ WhatsApp catalog.

Key Features

• WhatsApp chatbot and store widget
• Smart segmentation
• Automated flows for cart recovery
• Facebook’s click-to-WhatsApp ads
• Smart WhatsApp retry for failed messages
• Real-time order alerts features
• Comprehensive campaign analytics and reporting
• WhatsApp catalog for product display

Pros

• Helps businesses verify your WhatsApp account 
• Provides multi-agent support for simultaneous customer ticket handling
• Fast customer support
• Integrates with other channels like SMS and RCS fora  multi-channel experience
• Enables WhatsApp broadcast campaigns with different content formats from carousels to videos and PDFs
• You can manage multiple WhatsApp business accounts from the same dashboard

Cons

• Lacks native in-chat checkout
• Lower pricing tiers come with limited WhatsApp conversations or subscriber count
• Stacks with other tools make usage complex
• Lacks a free trial
• Subscription plans are expensive

Pricing

• Premium: $109 per month
• Growth: $149 per month
• Enterprise: $249 per month 

Why choose this tool for Shopify stores?

If you need a multi-channel marketing platform that integrates WhatsApp with RCS and SMS, rather than a full WhatsApp commerce solution, and you have a big budget, Convert Way is a good option.

5. Interakt: Best for Shopify sales teams

Interakt is a sales CRM for WhatsApp designed to boost average order value through upselling, nurture captured leads with personalized broadcasts, and reduce customer response time with its WhatsApp bot.

Key Features

• Real-time WhatsApp catalog sync from Shopify
• Lead capture through click-to-WhatsApp ads
• Automated WhatsApp workflows for lead qualification and conversion
• Personalized broadcasts
• Unified customer view to manage all interactions
• Payment checkout via WhatsApp Pay and a few other options

Pros

• Easy to integrate and has a clear onboarding process
• Allows easy customization of your AI agents
• Good support service for brands
• Focuses mainly on sales

Cons

• Provides only access to 6 payment gateways. Not sufficient for global or region-wide commerce, where customers may need more options like Paystack
• Lacks an AI-powered segmentation feature
• Lacks an advanced cart abandonment workflow
• No WhatsApp widget, pop-ups, or QR codes for efficient lead capture, making it inefficient for the marketing aspect of WhatsApp commerce
• Additional messaging fees per WhatsApp conversation
• In lower plans, you only have access to a basic WhatsApp chatbot

Pricing

• Starter: $21 per month
• Growth: $41 per month
• Advanced: $51 per month

Why choose this tool for Shopify stores?

If you need a WhatsApp tool that’s sales-oriented to a good extent but you’re on a tight budget, Interakt is a go-to option. Interakt lacks the advanced automation features most growing D2Cs need.

6. DelightChat: Best for Shopify marketing teams

DelightChat is an omnichannel marketing and sales platform that also integrates with Shopify to facilitate cart recoveries, confirm orders, update customers on order fulfillment, and streamline broadcasts on WhatsApp.

Key Features

• Automated abandoned cart recovery
• AI assist and chatbot
• WhatsApp Catalog sync from Shopify
• Integration with Zoho, Google Sheets, and Razorpay
• Marketing ROI analytics

Pros

• Provides back-in-store alerts 
• Free WhatsApp green tick application
• Growth subscription allows integration of unlimited Shopify stores
• Personalized onboarding, which gets better depending on your plan

Cons

• Lacks advanced automation features like AI segmentation, logic-based smart broadcasts, and loyalty program flows
• Separate costs for back-in-store alerts, as high as $30 per month
• Limited AI assistant tokens
• Insufficient stack to support full WhatsApp commerce goals
• High subscription cost for low Shopify value
• Only integrates with Razorpay at the time of writing

Pricing

• Startup: $29 per month
• Scale: 99 per month
• Growth: $299 per month

Why choose this tool for Shopify stores?

Delightchat has a diluted stack because it’s more of an omnichannel platform rather than a full WhatsApp commerce solution. If you’re engaging customers across multiple channels, this is an option to explore. But if you need to push your marketing and sales through WhatsApp, a platform with an over 98% open rate, then Flowcart is a better alternative.

7. KwikEngage: Best for omnichannel marketing teams

KwikEngage is another omnichannel sales and marketing platform. It enables WhatsApp integration with Shopify in order to facilitate cart recovery, enhance retargeting campaigns, and resolve customer queries faster through its AI chatbot.

Key Features

• WhatsApp catalog and chatbot with Shopify sync
• Click-to-whatsapp ads
• Automated campaigns
• AI segmentation
• Loyalty and reward flows
• Abandoned cart recovery
• AI-powered retries and A/B testing to improve WhatsApp deliveries

Pros

• Provides predesigned and editable campaign templates
• 15-day dedicated WhatsApp support group for seamless onboarding
• Easy integration with other channels like Facebook and Instagram

Cons

• Lacks in-chat payment support. Users have to complete checkout on an external website or pay by cash on delivery (COD)
• Only a single pricing option, making it not ideal for small businesses
• No free trial. The free version does not allow users to test out features like WhatsApp campaigns, AI segmentation, smart retry, and custom automations
• Absence of core WhatsApp commerce features like AI cart generators and logic-based smart broadcasts

Pricing

• Free to install: Usage charges apply
• Pro: £200 per month on discount (original cost: £400)

Why choose this tool for Shopify stores?

If you already use other marketing channels for Shopify and hope to add WhatsApp to the stack, KwikiEngage is a great option.

8. Wati: Best for medium-sized stores 

Wati is a core WhatsApp marketing solution that integrates with Shopify, Woo, or a homegrown website. Primarily, it helps send personalized promotions on WhatsApp and bring back customers to your store so they can check out.

Key Features

• Catalog sync with Shopify
• Automated WhatsApp responses powered by an AI chatbot
• Automated WhatsApp campaigns
• Loyalty program 
• Customizable website popups and widgets for lead capture
• Abandoned cart recovery
• Order notifications

Pros

• Provides in-stock and new product alerts to customers
• Enables smooth order confirmation and support
• Short learning curve and faster onboarding
• At the highest subscription, you get a dedicated customer success manager

Cons

• It is primarily a WhatsApp marketing platform and lacks sales closing features, like in-chat checkout
• Lacks advanced AI-driven segmentation. Only uses preset logics for patterns and seasons
• No AI-generated carts feature
• Pricing can be very expensive

Pricing

• Free: Limited features
• Growth: $69 per month
• Pro: $149 per month
• Business: $349 per month

Why choose this tool for Shopify stores?

Features such as lead qualification and AI automation are only available in the Pro version. That makes it a viable option for Shopify store owners or marketing teams with a big budget. If you need a full WhatsApp commerce stack with more robust features than this without breaking the bank, you can switch to Flowcart.

9. AIsensy: Best for high-volume ecommerce teams

Aisensy is an official WhatsApp business API solution designed for stores like Shopify. It helps you reduce drop-offs with smart cart recoveries, personalized broadcasts, and AI-driven chatbot reminders. One strong point is the presence of an AI ad generator for lead generation.

Key Features

• AI-powered WhatsApp chatbot
• Lead qualification flows
• Click-to-watsapp ad
• AI-powered segmentation
• AI ads generator and manager
• Integrations with Zoho and Woo
• Real-time Shopify sync into WhatsApp catalog
• In-chat WhatsApp checkout and payment with options like Razorpay

Pros

• Easy navigation and 24/7 support during onboarding
• Enables broadcast scheduling 2 months ahead of time, thus enabling you to plan your calendar
• You can collect feedback directly on WhatsApp
• Provides green tick verification

Cons

• Supports only up to three payment gateways for in-chat checkout
• You need to pay $20 monthly per additional agent, aside from the original subscription
• There is a different per-template charge for marketing, utility, authentication, and service conversations
• Lacks multi-location support for physical stores
• Customer reviews on shopify app store indicate poor user support and platform lags

Pricing

• Free: Limited service conversations per month
• Basic: $45 per month
• Pro: $99 per month
• Enterprise: custom and based on your needs

Why choose this tool for Shopify stores?

AiSensy is a great option if you need core automation tools and features necessary to power WhatsApp commerce for Shopify. However, features such as smart agent routing, which are crucial for managing droppoffs and helping customers resolve complex blockers, are only available in the enterprise subscription.

10. Zoko: Best for Stores who need flexible flows

Zoko is a WhatsApp commerce platform tailor-made for Shopify stores. It equips your store with multi-step WhatsApp workflows that automate repetitive tasks from lead qualification to personalized broadcasts.

Key Features

• Shopify products sync into your WhatsApp catalog
• Click-to-WhatsApp ad, website widget, and pop-up for lead capture campaigns 
• Prebuilt WhatsApp flows for abandoned cart recovery, feedback collection, order updates, upsells, and reminders
• Agent analytics and webhooks
• In-chat checkout

Pros

• Easily navigable interface and fast onboarding
• Helps auto-distribute chats among your agents at peak hours
• Customer tags help segment customers faster
• Allows you to build customer flows if you’re not satisfied with the prebuilt templates
• Collect reviews and feedback via star ratings

Cons

• Automations lack deep AI integration
• Pricing is very expensive for small and medium sized shopify stores
• Extra payment for WhatsApp platform fees based on Meta’s rate card
• Additional $0.015 per conversion on starter’s plan

Pricing

• Starter: $39.99 per month plus $0.005 per conversation
• Plus: $64.99 per month
• Elite: $114.99 per month
• Max: $404.99 per month

Why choose this tool for Shopify stores?

If you need the flexibility to tweak your flows however you want, Zoko is a good choice. However, it’s expensive and offers fewer WhatsApp commerce automation features necessary to scale your Shopify sales than Flowcart, which is a cheaper option.

Which WhatsApp Commerce Tool Is Best for You?

For small Shopify stores, you can use Superlemon or Wappify due to their low costs. However, they only offer simple automations and sales closing features. If you want to scale up your sales or you’re a DTC brand, you should go for Interakt or Zoko.

Suppose you handle high customer and order inflow, Aisensy and Convert Way provide the necessary automations and infrastructure you need. And if your main priority is to turn WhatsApp into support, choose DelightChat, Wati, or KwikEngage.

Looking for a solution that packs everything the tools above can offer together, in addition to affordability and scalability? Choose Flowcart.

Flowcart helps you deliver a positive buying experience with:

• Efficient lead generation through target campaigns and entry points like ctwa, QR codes, widgets, and pop-ups
• Seamless conversions through interactive workflows 
• In-chat payment to reduce frictions and close sales in less than three taps
• Retention with gamified loyalty programs, including redeemable and convertible points for each action taken. Including answering a survey or giving feedback 
• Recover at least 30% of abandoned carts and minimize touchpoints to ensure customers never drop off

Ready to boost your checkout completion rates and reduce abandonments? Book a demo with us today.

FAQs

Is WhatsApp commerce allowed on Shopify?

Yes. You can use WhatsApp with your Shopify store to engage customers, send notifications, recover carts, and drive sales as long as you follow WhatsApp’s commerce policies and Shopify’s terms.

Do I need the WhatsApp Business API for Shopify?

Yes. The WhatsApp Business API lets you send automated notifications, abandoned-cart messages, campaign broadcasts, sync your Shopify store with the WhatsApp catalog, process payments in real time, and much more.

Are WhatsApp messages better than email for ecommerce?

Yes. WhatsApp messages drive cart recovery faster, have a 98% open rate compared to 21.5% in emails, and create a two-way conversational engagement where your customers already spend most of their time.

How much do WhatsApp commerce tools cost?

Pricing varies widely by provider and scale. Basic tools start at $4.99 per month, while more advanced commerce stacks with automation, AI workflows, CRM, and analytics can cost over $50 per month, reaching almost $400. Some charge per agent, per contact tier, or based on message volume. Always compare features against your budget and growth plan.

Conclusion

The right WhatsApp commerce platform can make your Shopify business, whereas the opposite can mar it. Before onboarding any tool, define your needs and what you aim to solve. Consider your budget as well. 

If you’re just starting fresh, consider affordable options like Wappify. If your goal is a fully automated marketing and sales experience, consider Aisensy. If you’re support-heavy and need WhatsApp to reduce drop-offs or recover carts, choose the likes of KwikEngage.

But if you need all benefits in one, including cost-effectiveness and full-stack WhatsApp commerce options for Shopify, opt for Flowcart.