Retention Agents

Your customers should not be sitting in a CRM. They should be buying again.

Retention agents work with every customer automatically, inside WhatsApp, and close the next sale without you lifting a finger.

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Today, 60% of our sales come from repeat buyers. That is the power of building trust inside WhatsApp.

Varanasi Deepak

Founder, Food and Us

We generate 3x more revenue through WhatsApp than we ever did through email

Uncover Skincare

Kenya

In just a few months our sales grew by 40%. We went from juggling chats to actually managing sales.

Purity Waweru

CEO, Tanj Curtains

Every ad now turns into a guided WhatsApp sale. Our conversion rate jumped by 40%.

Amanda Ferguson

CEO

Today, 60% of our sales come from repeat buyers. That is the power of building trust inside WhatsApp.

Varanasi Deepak

Founder, Food and Us

We generate 3x more revenue through WhatsApp than we ever did through email

Uncover Skincare

Kenya

In just a few months our sales grew by 40%. We went from juggling chats to actually managing sales.

Purity Waweru

CEO, Tanj Curtains

Every ad now turns into a guided WhatsApp sale. Our conversion rate jumped by 40%.

Amanda Ferguson

CEO

Revenue only grows if your customers come back.

Otherwise, you're just pouring expensive water into a leaky bucket.

Up to 65% of ecommerce revenue comes from customers who have already bought once. Acquisition alone cannot carry that weight.

The first sale gets you in the game. The next sale is where the business is built.

Make every customer buy again.

Upsell Agent

The easiest second sale happens right after the first yes. Recommend the right add-on, upgrade, or bundle while the customer is still warm.

Bigger carts. Faster second orders.

Winback Agent

Silence is a signal. Winback Agent spots lapsed customers and reaches them before they are lost.

Bring them back before they forget.

Predictive Reorder Agent

Learns buying patterns and predicts when customers are ready to reorder. It automatically surfaces the right product before they run out.

Turns buying patterns into perfectly timed reorders.

Subscription Agent

Subscription Agent turns repeat buying into a system. It manages the schedule, renewal, and payment inside the same WhatsApp thread where the customer first bought.

Acquire once. Let the order repeat.

These are not the only agents you can run. They are the starting point.

With Flowcart’s custom agent builder, you can build agents on top of 100+ events of your customer that Flowcart captures on your store.

Your happiest customers should not disappear after delivery.

Review Agents ask for feedback and captures the customer’s response. You can turn them into social proof your brand can reuse across your store.

Collect reviews. Build trust. Sell with proof.

From footfall to Follow-ups.

Stop letting offline buyers leave as strangers.

Flowcart Loyalty turns shelves, counters, receipts, and product packs into WhatsApp entry points. Customers scan a QR code, earn points instantly, and become reachable customers your brand can reward, segment, and bring back. For distributor-led brands, every scan turns sell-through into visibility. You see which stores are buying, how often they buy, and where demand is starting to slip.