How to Let Customers Convert Loyalty Points into Wallet Cash

Learn how to let your customers convert loyalty points into wallet cash inside Flowcart.
With this feature, shoppers can redeem points from previous purchases and use their wallet balance to shop directly on WhatsApp—driving repeat orders and higher engagement.

🎬 Watch the quick tutorial: Loyalty to Wallet Setup Video

Why Enable Loyalty to Wallet Conversion

Turning loyalty points into real wallet cash gives customers a tangible reward for shopping with you.

It helps:

• Encourage repeat purchases through WhatsApp
  
• Build long-term customer loyalty
  
• Offer a seamless checkout experience using wallet balance
  

Step-by-Step: Setting Up Loyalty Point Conversion

Step 1: Open Loyalty Points Settings

In your Flowcart dashboard, go to Loyalty Points Settings.

This is where you configure how customers earn and redeem rewards.

Step 2: Enable Wallet Conversion

Toggle on Withdraw Points to Wallet.

Once activated, customers can automatically move their loyalty points into wallet cash.

💡 Tip: Customers can check and spend their wallet balance directly in WhatsApp.

Step 3: Set Minimum Redemption Limit

Under Minimum Points to Redeem, define the minimum points needed to withdraw.
Example:
If you set it to 500 points, customers must reach that before converting to cash.

Step 4: Define the Conversion Rate

Specify how much wallet credit each loyalty point is worth.

Example:

If 100 points = 10 KES, then 1,000 points = 100 KES in wallet balance.

🔧 Pro Tip: You can change this rate anytime depending on your campaign or reward strategy.

Step 5: Save Your Settings

Click Save Settings to activate your configuration.

Your new loyalty-to-wallet setup is now live, and customers can instantly redeem their points as wallet cash.

You’re All Set

Your Flowcart loyalty program now rewards customers with real, spendable wallet cash.

Every purchase becomes a reason to return, shop more, and engage directly on WhatsApp.