How to Create and Send a Whatsapp Broadcast?

Step 1: Open the Broadcasts Section

• Navigate to Broadcasts in your Flowcart dashboard.
  
• Confirm the correct shop is selected.
  

Step 2: Pick a Template

• Select a previously approved Meta template.
  
• The body and footer will auto-populate.
  

Step 3: Add Header Media

• Re-upload the same image, video, or document used in the original template.
  
• Ensure the format and file size match the template approval.
  

Step 4: Configure Buttons

You can add up to three buttons:

• URL: Direct customers to a webpage, catalog, or form.
  
• Post Notification / Pause: Allow customers to pause or unpause alerts.
  
  • Example: Pause for 2 weeks, pause forever, or unpause anytime.
    
• Custom Action: Trigger a display message or automated workflow.
  
  • Example: “Thanks, alerts paused.”
    

Optional:

• Add a “WhatsApp Me” or catalog link in the display message to bring users back into chat.
  

Step 5: Cart from Button (Optional)

• Enable Recommended Cart to auto-build carts based on order history.
  
• Or pre-define specific products and quantities (e.g., 10 onions).
  
• Verify the correct shop is selected so the right catalog loads.
  

Step 6: Schedule Your Broadcast

• Choose Send Now or Schedule for Later.
  
• Timezone adjusts automatically.
  
• Use throttling for large sends to maintain deliverability.
  

Step 7: Select Your Audience

• Pick from:
  
  • Shop Users
    
  • Area Tags
    
  • Dynamic Segments
    
  • CSV Uploads
    

Step 8: Test & Send

• Send a Test Broadcast to yourself to confirm media, buttons, and actions.
  
• Click Send to Users to launch.
  
• The campaign status will show as pending, scheduled, or sent.